FAQS


Q: Do you offer financing?
A:

We offer a number of financing plans through CitiFinancial.  We have different financing plans available; they range from 3 months SAC to 24 Equal Payments, OAC.  

How the financing works is simple.  You would complete an application with one of our sales associates and the information is entered online on the CitiFinancial website, all while you are here.  A credit card allows for a quick application. Two pieces of government issued ID is required as well as employment information.  The application takes a few minutes and will let you know within minutes if you are approved and the amount for which you are approved.  Once you are approved through CitiFinancial, all payments thereafter are to CitiFinancial and no longer to Gallery1.  The fun part is then picking your furniture!  


Q: What is your return policy?
A:

In-stock items can be returned within 24 hours of delivery.  Delivery charges, once goods are received, are non-refundable.  If our delivery service is required for an exchange or additional product an additional delivery fee will be applied to the order. 

All clearance and discontinued product must be inspected on the sales floor and are not subject to manufacture warranties. All sales on clearance and discontinued products are final.  All sales on mattresses and custom order are final.


Q: What is your mattress return policy?
A:

All sales on mattresses are final without the purchase of a Comfort Guarantee.  A Comfort Guarantee is a bed protector, that when purchased through the store, allows you to re-select a mattress within 30 days of purchase. 


Q: What is your delivery fee and what is included in delivery?
A:

Our delivery fee is $69.99 plus tax. The service includes full set up of non RTA merchandise, as well as removal of any debris left from the packaging.

Please have your space prepared to receive your new furniture as we are not insured to move product beyond what is on our paperwork.  

All products must be paid in full prior to delivery.  Delivery charges, once goods are received, are non-refundable. If our delivery service is required for an exchange or additional products, an additional delivery fee will be applied to the order.


Q: What is expected from me upon delivery?
A:

Please have your space prepared to receive your new furniture as we will not move existing product to make way for the new items.  We will not be responsible for the permanent removal of your existing furniture.  We will also not be responsible for damages to the space, the existing furniture or new product should you require us to force the new product into the area.

We believe in creating an environment that is sanitary and safe for our employees.  For these purposes, we do not handle mattresses or box springs that are not in mattress bags supplied by our store. 

For the safety of our drivers we require that you provide a safe environment to complete the delivery.  At the discretion of the delivery team, they can cancel a delivery if their safety is impaired.  An additional delivery fee will be applied to the order for the re-delivery of the product.  Also, for the safety of our drivers, our drivers are required to keep their boots on throughout the entire delivery - we apologize for the inconvenience.


Q: Where do I pick up my furniture and what is expected from me?
A:

Products can be picked up at our warehouse located at:

Advanced Furniture Distribution
21 Topple Drive in Dartmouth.

We require 40 minutes advance notice to prepare your order for pick-up.  Please call at least 40 minutes in advance to advise us of the pick-up time and we will prepare the paper work for you.  To help facilitate your pick-up experience, please have with you a copy of your ID and your invoice.  It is your responsibility to bring any packing materials required to safely transport the product.  Any products being picked up from our warehouse must be inspected by you before leaving the building.  We will not be responsible for any damages that are incurred after the product has left our facility.

Any items purchased directly from the Gallery1 floor are sold as-is.  Products will be inspected by you before leaving the building and we will not be responsible for damages incurred after the product has left the building. 

All products must be paid for in full prior to leaving the premises.


Q: What is a special order and what are the lead times on special orders?
A:

Here at Gallery1 we specialize in custom upholstery, which is designed to suit a particular interior décor.  Our furniture catalogues extend beyond the space in our store. Any items that are not part of the core line up are considered a custom order. One of our Furniture Consultants will work with you to find a piece that is perfect for your space. 

Due to factors beyond our control, arrival dates on Custom Orders and items that are not in stock are estimates only. We will provide you with an update should lead time be delayed. A non-refundable deposit of 40% is required before any Custom product can be ordered.  All balances must be paid in full before the product is available for pick-up or scheduled for delivery.  We do not accept returns on Custom Orders.  


Q: What are the warranties on the products you sell?
A:

At Gallery1 Furniture our products carry a manufacturer guarantee for quality material and workmanship. Our goal is to uphold the manufactures’ warranty within the parameters they provide. If you have any questions concerning your purchase, please don’t hesitate to contact one of our Furniture Consultants. 


Q: Do you sell an extended warranty?
A:

On top of the manufacture warranty, we also offer the 5 Year Superior Furniture Protection Plan.   The plan offers efficient and friendly service, unlimited service requests, expert advice, in-home service, and up to full replacement.  The coverage includes fabric furnishings, full grain leather furnishings, wood and other hard surfaces.  When you purchase an extended warranty, we provide you with a start off box kit that has cleaning solutions and instructions on how to care for your product.  

Prices vary depending on the product purchased.


Q: How do I get in contact with your Service Department?
A:

If you require service please email images of your product to service@gallery1furniture.com.  Please include your full name, invoice number and a description of the issue.  


Q: How do you treat leather?
A:

Regardless of the style, leather furniture requires regular maintenance to look its best. This type of upholstery is prized for its quality and durability and it can be a sophisticated addition to any room. Yet without proper care, the leather may become dingy, losing its supple feel and glossy appearance. Under normal usage/conditions, regular dry-cloth dusting and vacuum cleaning in crevices or along the bottom is all that is necessary to clean your furniture.  It is recommended that owners of leather furniture clean and condition each piece occasionally, as this will help keep the leather nourished and less prone to cracks. The use of a good leather conditioner is recommended every 6-12 months.   When maintained correctly and consistently, leather furniture can last for many years without needing a great deal of attention.

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